Shipping and Delivery

At Sextoys Lovers LTD, we are committed to ensuring a reliable, discreet, and swift delivery experience. Below you will find all the details about our shipping options, rates, and delivery timelines. For any questions, our support team is available 24/7.

1. Processing Time

Order Processing: All orders are processed within 1 business day (excluding weekends and holidays). Once your order is processed, it is dispatched immediately to the carrier.
Order Confirmation: You will receive an order confirmation email with a tracking number once your order is dispatched.

2. Shipping Options and Rates

We offer a variety of shipping options to suit different delivery needs. All rates are shown in USD.

USA Only:
- Express Shipping (2-3 business days): $40
- Standard Shipping (3-7 business days): $8
USA & Canada:
- Standard Shipping (3-7 business days): $8
- Free Shipping: Orders over $59

Please Note: Delivery times are estimated based on carrier reliability and may be subject to occasional delays due to customs, weather, or high-volume periods.

3. Free Shipping and Gifts

Free Shipping: Orders over $59 qualify for free standard shipping to the USA and Canada.
Free Gift with Purchase: All orders over $100 will receive an additional free gift, handpicked by our team.

4. Shipping Restrictions

Discrete Packaging: We value your privacy. All orders are shipped in discreet, plain packaging with no mention of our brand or product details.
Restricted Areas: Some regions may have restrictions on certain products. If your region restricts any items in your order, we will contact you promptly.
International Orders: Currently, we only ship to the USA and Canada. Stay tuned as we plan to expand shipping options in the near future.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Use this tracking number to follow your order’s progress directly through the carrier’s website.
For any questions or assistance with tracking, please reach out to our support team at [Your Contact Email].

6. Delivery Issues

Lost Packages: In the unlikely event that your package is lost in transit, contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.
Wrong Address: Please double-check your shipping address at checkout. If an incorrect address was provided, contact us right away. Additional fees may apply for reshipping in these cases.
Damaged Items: If your order arrives damaged, please take photos and contact us within 48 hours of receipt to discuss a replacement or refund.

7. Delivery FAQs

Can I make changes to my order? Unfortunately, we cannot make changes once your order is processed. If you need assistance, contact us as soon as possible.
Do you offer overnight shipping? Currently, express shipping (2-3 business days) is our fastest option.
Is shipping insured? All orders are covered up to the purchase amount. Contact us for claims related to loss or damage during shipping.

Contact Us

For any additional questions or shipping inquiries, please reach out:

Email: info@sextoyslovers.com