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Refund and Returns Policy at SexToys Lovers
At SexToys Lovers, we strive to ensure your satisfaction with every purchase. If you’re not completely satisfied with your order, we offer a straightforward refund and returns policy to make your experience as smooth as possible.
1. Refunds:
- 200-Day Money-Back Guarantee: Please initiate the return process within 200days from the date of purchase. Unfortunately, we cannot accept returns beyond this period.
- Conditions: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received. Some exclusions may apply based on the nature of the product.
2. Returns:
- Easy Returns Process: Initiating a return is simple. Contact our customer support team within 30 days of receiving your order to request a return authorization.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
- Refund Processing: Once your return is received and inspected, we will process your refund promptly. Refunds are typically issued to the original payment method used during checkout.
3. Exceptional Cases:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the situation.
- Discreet Packaging: We respect your privacy. All returns are handled with discretion, and our packaging ensures your privacy is maintained throughout the return process.
4. Contact Us:
- For any questions or assistance with refunds and returns, our customer support team is available to help. Feel free to reach out via email or phone, and we’ll ensure your concerns are addressed promptly.
Shop with confidence at SexToys Lovers knowing that your satisfaction is our priority. Our refund and returns policy is designed to provide you with peace of mind while exploring our extensive range of products.