At Sextoys Lovers, we take great care to ensure that your order arrives in perfect condition. However, in the rare event that your order is damaged during transit or upon receipt, we are here to assist you promptly and effectively.
Reporting a Damaged Order
If you receive a damaged item, please follow these steps to facilitate a resolution:
Contact Us Immediately: Notify our customer support team as soon as possible. You can reach us via phone, email, or live chat. Provide your order number and details about the damage observed.
Provide Documentation: To expedite the process, please provide clear photos or videos showing the extent of the damage. This helps us assess the situation and determine the best course of action.
Evaluation and Resolution: Our team will review your case and guide you through the next steps. Depending on the severity of the damage and the availability of the product, we may offer a replacement, exchange, or refund as appropriate.
Returning a Damaged Item
If a return is necessary, we will provide instructions on how to return the damaged item to us. Please ensure that the item is securely packaged to prevent further damage during transit.
Our Commitment to You
At Sextoys Lovers, we are committed to ensuring your satisfaction with every purchase. Dealing with a damaged order is an inconvenience we take seriously, and we strive to resolve such issues swiftly and courteously. Rest assured that we will work diligently to rectify the situation and make things right for you.
Contact Us
If you have received a damaged order or have any questions about our policies, please do not hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience at Sextoys Lovers remains positive and hassle-free.
Your satisfaction is our priority at Sextoys Lovers. We appreciate your understanding and cooperation in helping us resolve any issues that may arise. Thank you for choosing us as your trusted partner in intimate shopping.
No products in the cart.