At Sextoys Lovers, we are committed to ensuring your satisfaction with every purchase. If you encounter any issues or have concerns about your order, including disputes that may arise, we’re here to assist you through our comprehensive refund and dispute resolution processes.
Refund Policy
Our refund policy is designed to provide you with peace of mind:
Eligibility: Most items are eligible for a refund within a specified period from the date of purchase, provided they meet certain criteria (e.g., unused, in original packaging).
Initiating a Refund: To request a refund, please contact our customer support team. You may be required to provide proof of purchase and details about the issue.
Refund Process: Once your refund request is approved, we will initiate the refund to the original method of payment used for the purchase. Refunds typically take a few business days to process, depending on your financial institution.
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Dispute Resolution
If you have a dispute regarding your order, such as receiving a damaged item or discrepancies in your purchase, we encourage you to reach out to us promptly. Our dedicated customer support team will work with you to investigate the issue and find a satisfactory resolution.
Contact Us: Contact our customer support team via phone, email, or live chat to discuss your concerns. Provide as much detail as possible about the issue to expedite the resolution process.
Fair Resolution: We strive to resolve disputes fairly and promptly, ensuring that your experience with Sextoys Lovers meets your expectations.
Your Satisfaction Matters
At Sextoys Lovers, your satisfaction is our priority. We value your feedback and are committed to addressing any issues you may encounter with professionalism and care. Rest assured that we are here to support you throughout the refund and dispute resolution process.
For assistance with refunds, disputes, or any other inquiries, please don’t hesitate to contact our customer support team. We’re here to help and ensure that your experience with Sextoys Lovers is positive and hassle-free.
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